Business Communication Flashcards

Which part of a business letter contains the writer's title and company name?

Answer: Signature block

The signature block appears below the complimentary close and includes the writer's handwritten signature, typed name, and title.

In the modified block letter format, where does the date line begin?

Answer: At the center of the page

Modified block format places the date and closing lines at the horizontal center of the page, while paragraphs begin at the left margin.

What is the correct punctuation style when a business letter uses 'Dear Ms. Johnson:' as the salutation?

Answer: Mixed punctuation

Mixed punctuation uses a colon after the salutation and a comma after the complimentary close — the most common US business letter style.

Which type of business report is written by an outside authority at a company's request?

Answer: Authorized report

An authorized (or external) report is commissioned by the organization from an outside consultant or agency.

The subject line in a business memorandum is introduced by which heading?

Answer: Both RE: and SUBJECT: are standard

Both 'RE:' (regarding) and 'SUBJECT:' are widely accepted subject line headings in US business memos.

Which communication channel is most appropriate for delivering sensitive negative feedback to an employee?

Answer: Face-to-face meeting

Face-to-face meetings allow for immediate clarification, nonverbal cues, and confidentiality when delivering sensitive feedback.