Business Communication Flashcards

Which meeting document summarizes discussions, decisions, and action items after a meeting has occurred?

Answer: Minutes

Meeting minutes are the official written record of what was discussed, decided, and assigned during a meeting.

The 'you' attitude in business writing means:

Answer: Focusing on the reader's needs and benefits rather than the writer's

The 'you' attitude centers messages on what matters to the reader rather than what is convenient for the writer, improving rapport.

Which of the following is an example of an indirect organizational plan for a business message?

Answer: Starting with background, then building to the main point

The indirect plan buffers bad news or persuasive messages by presenting context before delivering the main point.

In professional email etiquette, which of the following is considered poor practice?

Answer: Writing in all capital letters

Writing in all caps is perceived as shouting in email communication and is considered unprofessional.

What is the function of an 'agenda' distributed before a meeting?

Answer: To list topics to be discussed in sequence

An agenda outlines the scheduled topics and order of business so attendees can prepare and the meeting stays on track.

Which format is most appropriate for a brief, informal internal message between coworkers?

Answer: Interoffice memorandum or email

Memos and internal emails are the standard format for routine, informal internal communication in US workplaces.