Business Communication Flashcards

What does the notation 'cc:' at the bottom of a business letter indicate?

Answer: Copies were sent to additional recipients

The 'cc:' (courtesy copy) notation lists other parties who received a copy of the letter.

In a formal business report, which section provides a brief overview of the entire document for busy executives?

Answer: Executive summary

The executive summary condenses key findings, conclusions, and recommendations so decision-makers can grasp the report without reading it in full.

Which proofreading mark indicates that a lowercase letter should be changed to uppercase?

Answer: Three underlines beneath the letter

Three underlines (triple underscore) beneath a letter is the standard proofreading mark for 'capitalize this letter.'

A communication that flows from employees to management is called:

Answer: Upward communication

Upward communication travels from lower-level employees to supervisors or management, such as reports, suggestions, or complaints.

Which element of a business letter identifies a previous correspondence or file number?

Answer: Reference line

The reference line (often labeled 'Re:' or 'In reply to:') connects the current letter to prior correspondence or a case number.

What is the recommended line spacing for the body of a standard US business letter?

Answer: Single-spaced with a blank line between paragraphs

Business letters are single-spaced within paragraphs with one blank line separating each paragraph for readability.