Stakeholder Communication Flashcards

What is active listening in OM practice?

Answer: Fully concentrating on the speaker and providing thoughtful feedback

Active listening involves fully focusing on the speaker, processing the message, and providing thoughtful responses demonstrating understanding.

What is stakeholder mapping in OM practice?

Answer: Identifying parties with project interest and assessing their influence

Stakeholder mapping identifies everyone affected by a project, categorizing them by influence and expectations for targeted engagement.

Why is written communication important in OM practice?

Answer: It creates permanent records and ensures clarity for future reference

Written communication creates documented records, provides clarity, and serves as reference material for decisions and actions.

What is a communication plan in OM project management?

Answer: Defining what information is shared, with whom, when, and how

A communication plan establishes content, audience, frequency, channels, and responsibilities for project communications.

How should OM professionals handle difficult conversations?

Answer: Prepare key points, remain calm, focus on facts, seek solutions

Difficult conversations require preparation, emotional control, fact-based discussion, and collaborative problem-solving.

What role does feedback play in OM professional development?

Answer: Identifying strengths and improvement areas to guide growth

Constructive feedback identifies strengths and development areas, providing actionable information for professional growth.