OM Change Management & Organizational Transformation Flashcards

Which change management model uses the three stages of 'Unfreeze, Change, and Refreeze' to guide organizational transformation?

Answer: Lewin's Change Management Model

Lewin's Change Management Model describes change as a three-stage process: unfreezing current behaviors, making the change, and refreezing new behaviors.

In Kotter's 8-Step Change Model, what is the FIRST step an organizational manager should take when initiating change?

Answer: Create a sense of urgency

Kotter's first step is creating a sense of urgency by helping stakeholders understand why change is necessary and time-sensitive.

What does the 'A' in the ADKAR change management model stand for?

Answer: Awareness

In the ADKAR model, 'A' stands for Awareness — employees must first be aware of the need for change before they can support it.

An organization is experiencing strong resistance to a new ERP system rollout. Which change management strategy is MOST effective for overcoming this resistance?

Answer: Involve resistant employees early in the implementation planning process

Involving resistant employees early in planning creates ownership and reduces fear, making them more likely to support and champion the change.

Which type of organizational change is characterized by gradual, incremental adjustments rather than radical restructuring?

Answer: Evolutionary change

Evolutionary change refers to slow, incremental improvements made over time without fundamentally disrupting the organization's structure or culture.

A change manager is assessing stakeholder readiness before a major restructuring. Which tool is MOST useful for mapping stakeholder influence and interest?

Answer: Stakeholder Influence-Interest Grid

A Stakeholder Influence-Interest Grid (power/interest matrix) helps managers identify who to engage closely, monitor, keep satisfied, or simply inform.