OM Change Management & Organizational Transformation Flashcards

What does 'organizational resilience' mean in the context of change management?

Answer: An organization's capacity to anticipate disruption, adapt, and recover while continuing operations

Organizational resilience is the ability to absorb stress, adapt to change, recover from disruptions, and continue achieving core objectives.

Which of the following is an example of 'bottom-up' change in an organization?

Answer: Front-line employees proposing and piloting a new workflow improvement

Bottom-up change originates from employees at lower levels who identify problems and champion improvements without top-down directives.

A change manager is using force field analysis. What is the purpose of this tool?

Answer: To identify driving and restraining forces affecting a change initiative

Force field analysis, developed by Lewin, helps managers identify forces driving change forward and forces resisting it, so they can strengthen drivers and reduce barriers.

What is the role of a 'change champion' in an organizational transformation?

Answer: An internal employee who advocates for the change and helps peers adopt new ways of working

Change champions are influential employees who voluntarily promote the change, model new behaviors, and help colleagues navigate the transition.

Which metric is MOST useful for measuring the effectiveness of a change management initiative?

Answer: Employee adoption rate and sustained behavior change over time

Adoption rate and sustained behavior change directly measure whether the change has taken hold, making it the most meaningful indicator of change management success.

When implementing organizational change, what does the term 'resistance to change' primarily reflect?

Answer: A natural human response to perceived loss of control, comfort, or familiarity

Resistance to change is a normal psychological response rooted in fear of the unknown, loss of the familiar, and uncertainty about personal impact.