Clerical Aptitude Flashcards
7 cards from real Ohio Civil Service Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Clerical Aptitude flashcards as text
A clerk is entering data and finds that a field labeled 'ZIP Code' contains the value '431O2' (letter O instead of zero). What should the clerk do?
Answer: Correct it to '43102' and note the correction
A clerk should correct obvious data entry errors like a letter O in a numeric ZIP code and document the change.
Which of the following correctly uses a comma?
Answer: After reviewing the file, the supervisor approved it.
A comma correctly follows an introductory adverbial clause ('After reviewing the file') before the main clause.
Documents in a tickler file are organized primarily by:
Answer: Future date for follow-up action
A tickler file is a reminder system organized by future dates so clerks know when to take action on pending matters.
A clerk types 55 words per minute. How many words can the clerk type in 20 minutes?
Answer: 1,100
55 words/minute × 20 minutes = 1,100 words.
A records retention schedule states that personnel files must be kept for 7 years after termination. An employee terminated in January 2019. When may the file be destroyed?
Answer: January 2026
Adding 7 years to January 2019 gives January 2026 as the earliest destruction date.
Which of the following best describes 'cross-referencing' in a filing system?
Answer: Creating a note in one location directing users to find a document filed elsewhere
Cross-referencing places a guide card or note in one location pointing to where the actual document is filed.
A clerk receives four memos labeled URGENT, ROUTINE, PRIORITY, and INFORMATIONAL. In what order should they typically be processed?
Answer: Urgent, Priority, Routine, Informational
Standard office processing order prioritizes urgency: Urgent first, then Priority, Routine, and Informational last.