Ohio Civil Service Exam Situational Judgment and Work Ethics 2

Question 1

A coworker shares confidential client information with you outside of work necessity. What should you do?

Accepted Answer

Remind the coworker about confidentiality policies and refrain from sharing the information further

Answer

Listen carefully and pass it along if useful

Answer

Report the coworker to the media

Answer

Ignore the situation entirely

Question 2

You make an error that affects a public record. What is the most appropriate next step?

Accepted Answer

Immediately inform your supervisor and correct the record through official procedures

Answer

Try to quietly fix it without telling anyone

Answer

Blame the error on a coworker

Answer

Wait to see if anyone notices

Question 3

During a busy period, you are asked to help a department you are unfamiliar with. Your best approach is to:

Accepted Answer

Accept, ask for brief orientation, and complete the tasks to the best of your ability

Answer

Decline because it is outside your normal duties

Answer

Accept and complete tasks using your best judgment without asking questions

Answer

Accept but perform the work at a much slower pace than normal

Question 4

A member of the public asks you for information that you are not authorized to release. You should:

Accepted Answer

Politely explain that you cannot share the information and direct them to the appropriate resource

Answer

Release the information anyway to be helpful

Answer

Pretend you do not know the answer

Answer

Refer them to a coworker without explanation

Question 5

Your supervisor gives you conflicting instructions from those given by another supervisor. What should you do?

Accepted Answer

Ask your direct supervisor to clarify the priority and resolve the conflict

Answer

Follow whichever instruction is easier

Answer

Ignore both instructions until they agree

Answer

Follow the instructions of the higher-ranking supervisor without discussion

Question 6

Which behavior best demonstrates a strong work ethic in a civil service environment?

Accepted Answer

Volunteering for assignments, meeting deadlines, and maintaining accurate records

Answer

Completing only the minimum requirements of each task

Answer

Avoiding feedback and working independently of team goals

Answer

Prioritizing personal tasks during work hours