OET Speaking: Building Patient Rapport 2

Question 1

A patient says, 'I'm really scared about this operation.' Which response best shows empathy?

Accepted Answer

I can see this feels really frightening for you — let's talk through what's worrying you.

Answer

There's no need to be scared, it's a routine procedure.

Answer

Lots of patients have this done every day.

Answer

Try not to think about it too much.

Question 2

Why should you avoid medical jargon when building rapport in the OET Speaking sub-test?

Accepted Answer

It demonstrates plain-language communication that keeps the patient informed and engaged.

Answer

It makes the consultation shorter.

Answer

Assessors prefer simple words because they are easier to score.

Answer

Patients dislike doctors who use long words.

Question 3

Which technique best signals active listening during a consultation?

Accepted Answer

Summarising what the patient has said and checking you understood correctly.

Answer

Writing notes silently the whole time.

Answer

Interrupting to give advice as soon as you have an idea.

Answer

Nodding while looking at your computer screen.

Question 4

A patient becomes tearful. What is the most appropriate immediate verbal response?

Accepted Answer

Take your time — I'm here, and we can pause for a moment if you need to.

Answer

Please don't cry, we have a lot to get through.

Answer

Crying won't help us solve the problem.

Answer

Let's just continue and you can compose yourself.

Question 5

How should you open a consultation to establish rapport quickly?

Accepted Answer

Greet the patient by name, introduce yourself, and ask an open question about how they are.

Answer

List all the tests you plan to order today.

Answer

Ask them to confirm their date of birth and nothing else.

Answer

Begin examining them straight away to save time.

Question 6

Which phrase best demonstrates a non-judgemental attitude toward a patient who has not followed advice?

Accepted Answer

It can be hard to keep up with the plan — what's been getting in the way for you?

Answer

You really should have stuck to what we agreed.

Answer

I'm disappointed you didn't take it seriously.

Answer

Most people manage this without any trouble.

Question 7

What does appropriate use of silence achieve in a patient consultation?

Accepted Answer

It gives the patient space to process emotions and gather their thoughts.

Answer

It shows the clinician has run out of things to say.

Answer

It pressures the patient to answer faster.

Answer

It signals the consultation is over.