Communication & Client Relations Flashcards

When obtaining a SAMPLE history from an injured skier who speaks limited English, what is the BEST initial approach?

Answer: Use simple yes/no questions and gestures to gather key information

Simple yes/no questions and gestures allow basic history gathering when a language barrier exists and waiting is not feasible in an emergency.

A distressed patient refuses to answer your questions during assessment. The BEST therapeutic communication technique is to:

Answer: Remain calm, use open-ended questions, and give them brief pauses to respond

Calm demeanor, open-ended questions, and allowing pauses reduce patient anxiety and encourage cooperation during assessment.

Which component of a radio handoff report to ski patrol dispatch should be communicated FIRST?

Answer: Your unit identification and location

Proper radio protocol begins with unit identification and location so dispatch can route resources appropriately.

An OEC technician is caring for a pediatric patient. Which approach BEST facilitates communication and reduces the child's fear?

Answer: Kneel to the child's level, use simple language, and involve a parent or guardian

Getting to eye level, using age-appropriate language, and including a trusted caregiver reduces fear and improves cooperation in pediatric patients.

During patient handoff to EMS, which information format is MOST effective for ensuring continuity of care?

Answer: A structured MIST or SOAP report covering key clinical data

Structured formats like MIST (Mechanism, Injuries, Signs, Treatment) ensure no critical information is omitted during handoff.

A patient with a possible head injury is confused and giving inconsistent answers. How should you document their mental status in communication to incoming EMS?

Answer: Report their AVPU or GCS level with specific behavioral observations

Reporting a standardized scale (AVPU/GCS) with specific observations gives EMS an objective baseline for monitoring changes.

When communicating with a patient experiencing extreme pain, the OEC technician should PRIMARILY use:

Answer: Simple, reassuring language paired with physical presence and eye contact

Simple reassurance, sustained eye contact, and presence convey empathy and help manage pain-related anxiety without adding confusion.