NYC Problem Sensitivity and Judgment 5

Question 1

A city employee working remotely discovers that their agency-issued laptop has been infected with malware. The most appropriate immediate action is to:

Accepted Answer

Disconnect the laptop from the internet and report the incident to IT security immediately

Answer

Isolating the device and immediately reporting to IT security prevents further spread or data exfiltration while allowing proper forensic response.

Question 2

An NYC employee witnesses a supervisor making a decision that the employee believes violates agency policy. The most appropriate first step is to:

Accepted Answer

Politely raise the concern with the supervisor, citing the specific policy, and escalate if unresolved

Answer

Raising the policy concern directly with the supervisor first gives them a chance to correct or explain, and provides a clear escalation path if the problem persists.

Question 3

A public works crew arrives at a job site and finds conditions significantly different from what was described in the work order — specifically, the area is partially flooded. The crew leader should:

Accepted Answer

Stop work, document the conditions, and contact the supervisor for revised instructions before proceeding

Answer

Changed site conditions may introduce safety risks not anticipated in the original work order, requiring supervisory review before work resumes.

Question 4

A city employee is assigned to verify the eligibility of applicants for a city benefit program. The employee discovers that one applicant is a personal friend who does not meet the income requirements. The employee should:

Accepted Answer

Deny the application based on the eligibility criteria and, if necessary, disclose the relationship to a supervisor

Answer

Eligibility determinations must follow the rules regardless of personal relationships, and disclosure of the relationship maintains transparency and accountability.

Question 5

A parks maintenance worker notices a section of a children's playground has a broken piece of equipment with a sharp, exposed edge. The worker does not have the replacement part available. The best action is to:

Accepted Answer

Immediately close off the broken equipment with barrier tape and report it for urgent repair

Answer

A sharp exposed edge on children's equipment is an immediate injury risk that must be physically barricaded and reported for urgent repair, not just documented.

NYC - Civil Service Exam Practice Test

NYC - Civil Service Exam Practice Test

NYC Problem Sensitivity and Judgment 5