NYC Problem Sensitivity and Judgment 2

Question 1

A city sanitation worker notices that a resident's recycling bin contains hazardous materials mixed with regular recyclables. What is the most appropriate immediate action?

Accepted Answer

Leave the bin uncollected and attach a notice explaining proper disposal

Answer

Leaving the bin with an explanatory notice educates the resident and prevents contamination of the recycling stream without exposing workers to hazardous materials.

Question 2

During a routine building inspection, an NYC inspector discovers a stairwell exit light that is non-functional. The building is occupied. The inspector should FIRST:

Accepted Answer

Notify the building superintendent and require prompt correction before leaving

Answer

A non-functional exit light is a life-safety issue requiring immediate remediation; notifying the super on-site ensures the fastest resolution while the building remains occupied.

Question 3

A public library employee observes a patron who appears confused, is speaking to themselves, and has been sitting in the same spot for six hours. The most appropriate first step is to:

Accepted Answer

Approach calmly, ask if the patron needs assistance, and offer available resources

Answer

A calm, compassionate check-in addresses potential mental health or medical needs while respecting the patron's dignity before escalating.

Question 4

A parks department employee finds graffiti on playground equipment that contains offensive language visible to children. The employee should:

Accepted Answer

Photograph it, report it through the proper channel, and cover or remove it the same day if possible

Answer

Documenting and promptly covering or removing offensive graffiti in a children's area protects public safety while following reporting protocols.

Question 5

A transit authority employee notices that a fellow employee is operating a vehicle while appearing drowsy — yawning repeatedly and drifting slightly in the lane. The best response is to:

Accepted Answer

Report the observation to a supervisor immediately so the driver can be relieved

Answer

Drowsy vehicle operation is an immediate public safety risk that must be escalated to a supervisor so the driver can be safely relieved of duty.

NYC - Civil Service Exam Practice Test

NYC - Civil Service Exam Practice Test

NYC Problem Sensitivity and Judgment 2