NYC NYC Civil Service Problem Sensitivity and Information Ordering Questions and Answers 2

Question 1

A city building inspector notices that a stairwell light has been out for three days, a handrail is loose, and the elevator inspection certificate expired last month.
Which of these situations requires the MOST immediate attention?

Accepted Answer

The loose handrail in the stairwell

Answer

The expired elevator inspection certificate

Answer

The stairwell light being out

Answer

All three require equal attention

Question 2

A social services caseworker receives four new client files. Which client situation should be flagged as the HIGHEST priority concern?

Accepted Answer

A child whose teacher reported unexplained bruising on his arms

Answer

A senior citizen who says she feels lonely and isolated

Answer

A family that missed their last two scheduled appointments

Answer

An unemployed adult who recently lost housing

Question 3

During a routine office audit, a clerk discovers that petty cash receipts are missing for three transactions totaling $47. The clerk should FIRST:

Accepted Answer

Notify a supervisor immediately and document the discrepancy

Answer

Deduct the $47 from the next payroll cycle

Answer

Assume a filing error and continue the audit

Answer

Collect $47 from coworkers to cover the shortage

Question 4

A parks department employee is asked to arrange the following tasks in order of urgency. Which sequence is MOST logical?

Accepted Answer

Remove a fallen tree blocking a path, repair broken playground equipment, mow the grass, paint benches

Answer

Mow the grass, repair broken playground equipment, paint benches, plant new flowers

Answer

Repair broken playground equipment, remove a fallen tree blocking a path, mow the grass, paint benches

Answer

Paint benches, plant new flowers, mow the grass, repair broken playground equipment

Question 5

A transit worker notices a passenger appears confused, is sweating heavily, and is slumped in a seat. The BEST first response is to:

Accepted Answer

Contact emergency medical services and stay with the passenger

Answer

Ask the passenger to move to a less crowded area

Answer

Announce the next stop and proceed normally

Answer

Wait to see if the passenger improves on their own

Question 6

A supervisor must assign the following tasks to staff before end of day. Which task should be assigned LAST?

Accepted Answer

Arranging next month's staff training schedule

Answer

Updating a required safety compliance report due tomorrow morning

Answer

Filing last quarter's completed case folders

Answer

Responding to a citizen complaint about a missed garbage pickup today