Principles & Process Application Flashcards

A participant says, "My manager ignored me in the meeting." Which reframe best converts this into an NVC observation?

Answer: My manager did not respond when I spoke twice during the meeting.

An observation describes specific, observable actions without evaluation, unlike "ignored," "always," or "made me feel."

Which statement expresses a feeling rather than a thought disguised as a feeling?

Answer: I feel discouraged.

"Discouraged" names an internal state, while "abandoned" and "manipulated" imply what someone else did, and "I feel that" introduces a thought.

In NVC, what is the key distinction between a need and a strategy?

Answer: Needs are universal and not tied to specific people, places, actions, or times; strategies are.

Needs are universal human qualities, while strategies are specific ways of meeting them involving particular people, actions, or times.

A trainer asks, "Would you be willing to tell me what you heard me say?" What type of request is this?

Answer: A connection request asking for reflection

Asking someone to reflect back what they heard is a connection request that checks whether the message was received as intended.

How can a speaker tell whether what they made was a request or a demand?

Answer: By how they respond when the other person says no

If a "no" is met with blame, guilt, or punishment, it was a demand, regardless of wording.

Which response is the clearest example of empathic presence according to NVC?

Answer: "Are you feeling hurt because you needed acknowledgment for your effort?"

Empathy guesses the other person's feelings and needs rather than comparing, consoling, or advising.

Which request best fits NVC guidance to use positive action language?

Answer: Would you be willing to wait until I finish my sentence before responding?

NVC requests state what we do want in concrete, doable terms rather than what we don't want or vague qualities.