NVC Conflict Resolution & Mediation Flashcards

In NVC mediation, what is the primary goal when two parties are in conflict?

Answer: Connect each party to their underlying needs

NVC mediation focuses on connecting each party to their underlying needs to foster mutual understanding and resolution.

Which NVC concept describes the moment when both parties feel truly heard and understood?

Answer: Empathic resonance

Empathic resonance occurs when both parties feel deeply understood, creating the foundation for genuine conflict resolution.

In NVC conflict resolution, the 'protective use of force' is justified when:

Answer: Immediate safety requires it and education is not possible

The protective use of force in NVC is only justified to prevent harm when education or dialogue is not immediately possible.

What does NVC call communication that triggers defensiveness and blocks conflict resolution?

Answer: Life-alienating communication

Life-alienating communication includes moralistic judgments, criticism, and demands that trigger defensiveness and block resolution.

When mediating with NVC, a trainer should typically first:

Answer: Offer empathy to the party who seems most distressed

NVC mediators typically begin by offering empathy to the person in the most pain to reduce emotional intensity before progressing.

Which strategy best supports NVC conflict resolution when dialogue has broken down?

Answer: Taking a break and returning to empathy before resuming

When dialogue breaks down, returning to empathy through a brief pause helps restore the connection needed for resolution.