NVC Conflict Resolution & Mediation Flashcards

What is the purpose of 'emergency empathy' in NVC conflict resolution?

Answer: To provide immediate empathic presence when someone is in acute distress

Emergency empathy provides immediate, undivided empathic presence to someone in acute distress before any problem-solving is attempted.

Which NVC strategy helps parties move from stated positions to underlying needs in a conflict?

Answer: Translating positions into underlying needs

Translating stated positions into underlying needs reveals common ground that competing positions alone may obscure.

In NVC, 'self-empathy' before a difficult mediation session helps a trainer to:

Answer: Clear their own emotional reactivity so they can be fully present

Self-empathy allows the NVC trainer to process their own emotions and reactivity before entering a challenging mediation space.

When an NVC mediator notices they are triggered during a session, the best action is:

Answer: Pause and silently offer self-empathy before continuing

Silently practicing self-empathy during a session helps the mediator return to presence without visibly disrupting the process.

NVC distinguishes 'observations' from 'evaluations' in conflict primarily to:

Answer: Reduce the likelihood that language triggers defensiveness in the other party

Pure observations describe specific, verifiable facts without judgment, reducing the chance of triggering defensiveness during conflict.

Which outcome best indicates a successful NVC conflict resolution session?

Answer: Each party feels their needs were heard and strategies were co-created together

Success in NVC mediation is marked by mutual understanding of needs and collaborative strategy creation, not external enforcement or permanent suppression.