NVC Conflict Resolution & Mediation Flashcards

In NVC, a 'demand' differs from a 'request' primarily because:

Answer: Demands imply negative consequences for non-compliance

A demand implies punishment or negative judgment if the other person refuses, whereas a genuine request honors their autonomy to say no.

During a mediation session, one party says 'You always ignore me.' An NVC trainer would guide them to rephrase this as:

Answer: 'When you didn't respond to my emails this week, I felt invisible.'

NVC reframes evaluative language into specific observations, feelings, and implied needs using the OFNR model to reduce defensiveness.

What is the NVC term for the internal process of replacing an enemy image with curiosity about another's unmet needs?

Answer: Humanizing the other

'Humanizing the other' in NVC refers to replacing enemy images with genuine curiosity about the other person's unmet needs.

Which NVC practice helps a mediator stay neutral without unconsciously taking sides?

Answer: Offering empathy equally to both parties

Offering equal empathy to both parties allows an NVC mediator to maintain neutrality while fostering mutual understanding.

When conflict arises from structural inequality, NVC mediators should:

Answer: Acknowledge systemic needs alongside interpersonal needs

NVC recognizes that systemic and structural needs must be acknowledged alongside interpersonal feelings for authentic and lasting resolution.

In NVC group conflict, 'mourning' refers to:

Answer: Connecting with regret over past actions without self-punishment

NVC mourning is a process of acknowledging regret for past actions while staying connected to the underlying needs, without self-blame.