Documentation & Reporting Flashcards

A host organization asks for a report showing whether the NVC training "worked." What is the most useful and honest way to respond?

Answer: Share specific observations, participant feedback and requested follow-up measures, while being clear about what can and can't be measured

Transparent reporting combines concrete evidence with honest limits, which meets the host's needs for clarity and trust.

Which sentence in a self-assessment best shows taking responsibility for one's feelings?

Answer: I felt frustrated when the exercise ran long because I value efficiency.

Linking a feeling to one's own need, rather than to others' actions, takes responsibility in NVC terms.

A certification candidate notices their documentation reads like a list of evaluations of participants. What NVC skill should they practice most to improve it?

Answer: Separating observation from evaluation

Separating observation from evaluation is a core NVC skill that directly improves the quality of documentation.

What should a trainer do if they find an error in a report already sent to a client?

Answer: Promptly tell the client, correct the error and share the updated version

Correcting errors openly reflects honesty and integrity and supports the client's need for accurate information.

Which feedback-gathering method best supports both anonymity and meaningful data after a workshop?

Answer: An anonymous written form with open-ended questions about specific moments and needs met

Anonymous, open-ended forms encourage honest, specific feedback without social pressure.

When documenting a training's content, why is it helpful to note which NVC components were emphasized (observations, feelings, needs, requests)?

Answer: It shows how the curriculum covers the model and helps plan future sessions

Mapping content to the four components clarifies curriculum coverage and guides future planning.

A trainer's report includes: "Participants should have done the homework." Which NVC concept does this sentence most clearly violate?

Answer: Demand or "should" language that implies obligation and blame

"Should" language suggests obligation and judgment, which NVC replaces with needs and requests.