Documentation & Reporting Flashcards

A trainer's evaluation form asks, "Was the trainer good?" What change would make it more useful and NVC-aligned?

Answer: Ask what specific moments helped or did not help the participant's learning, and what needs were met or unmet

Asking about specific moments and needs gives concrete, actionable feedback instead of static judgments.

During certification preparation, a candidate gets critical feedback from an assessor. What is the most NVC-consistent way to record it in their learning documentation?

Answer: Note the specific feedback, their own feelings and needs in response, and the learning steps they plan

Recording feedback honestly alongside self-empathy and next steps shows the integrity and growth the certification process values.

Which piece of information is LEAST appropriate to put in a shared group summary sent to all workshop participants?

Answer: A specific participant's personal conflict with their spouse

Personal disclosures belong in a confidential space and shouldn't be shared in group-wide documents.

A trainer writes: "The team felt ignored by management." Why might an NVC assessor flag this sentence?

Answer: "Ignored" is a faux feeling that implies what others did rather than describing an inner state

Words like "ignored" mix an interpretation of others' behavior with feeling; a real feeling might be "discouraged" or "lonely."

What is a key benefit of writing down a personal learning plan during the NVC certification journey?

Answer: It clarifies learning goals and lets the candidate and assessors track progress over time

A written learning plan helps focus development and gives a shared reference for reviewing growth.

When reporting on a mediation demonstration, which description best stays at the level of needs rather than strategies?

Answer: Both parties expressed needs for respect and for fairness in workload

Needs are universal and not tied to a specific person or action, while strategies name particular actions or people.

A trainer is unsure whether to include a participant's quote in a published case study. What is the best practice?

Answer: Ask for and document the participant's explicit consent, and offer to anonymize the quote

Explicit, documented consent and an anonymity option respect the participant's autonomy and trust.