Communication & Collaboration Flashcards

Which statement mixes observation with evaluation?

Answer: "Maria is chronically late."

"Chronically late" generalizes and judges rather than describing a specific event.

When expressing appreciation in NVC, which three elements are included?

Answer: The action that contributed, the needs met, and the feelings it brought

NVC gratitude names the specific action, the needs it met, and the resulting pleasant feelings, avoiding judgmental praise.

Rosenberg described the "protective use of force" as distinct from punitive force. What is its intent?

Answer: To prevent harm or injustice, not to punish

Protective force aims to protect life or rights, without intending suffering or blame.

During a negotiation, both sides are stuck on positions. What NVC step helps most to unlock collaboration?

Answer: Identifying the needs underlying each position

Shifting from positions (strategies) to underlying needs opens space for creative mutually satisfying solutions.

What is the "four ears" model sometimes used in NVC training?

Answer: Hearing blame inward, blame outward, empathy inward, empathy outward

Common NVC training shows four ways to receive a message: blaming self, blaming others, sensing own needs, and sensing others' needs.

Which response is an example of "educating" rather than empathizing when a colleague shares a setback?

Answer: "This could turn into a great learning experience for you."

Turning someone's pain into a lesson is a common empathy blocker Rosenberg called educating.

In NVC, why are requests framed with phrases like "Would you be willing...?"

Answer: To signal genuine openness to hearing no

Such phrasing invites a free choice and signals the speaker is open to dialogue if the answer is no.