Communication & Collaboration Flashcards

Rosenberg identified several forms of "life-alienating communication." Which of these is an example of denial of responsibility?

Answer: "I had to fire him because company policy said so."

Attributing one's actions to policy or authority denies personal choice and responsibility.

A facilitator notices two team members escalating. Which NVC-informed intervention is most appropriate first?

Answer: Reflect each person's feelings and needs until each feels heard

NVC mediation prioritizes each party feeling heard before searching for strategies.

What does "power with" mean in the context of NVC collaboration?

Answer: Seeking strategies that meet everyone's needs through mutual influence

"Power with" refers to shared power that values all needs, contrasting with coercive "power over."

Which phrase best transforms "I have to attend this meeting" into choice-based language?

Answer: "I choose to attend this meeting because I value staying informed."

Rosenberg's "have to" to "choose to" exercise connects actions with the needs they serve.

A colleague says, "This project is a disaster!" Which empathy guess follows NVC form?

Answer: "Are you feeling frustrated because you need more clarity on direction?"

An empathy guess tentatively names a feeling and a need, inviting the speaker to confirm or correct.

Which of these is a positive action request rather than a negative one?

Answer: "Would you be willing to send non-urgent emails before 6 p.m.?"

NVC requests state what we do want in positive, doable terms rather than what we don't want.

In NVC, what is "self-empathy" most useful for during a tense team conversation?

Answer: Connecting with your own feelings and needs before responding

Self-empathy helps you reconnect with your own needs so you can respond from choice rather than reaction.