Communication & Collaboration Flashcards

A team member says, "You never listen in meetings." Which response best reflects an NVC observation the speaker could have used instead?

Answer: "You interrupted me twice in today's meeting while I was presenting the budget."

An NVC observation states specific, time-bound actions without evaluation words like "never" or "always."

Which statement expresses a feeling rather than a thought disguised as a feeling?

Answer: "I feel anxious about the deadline."

"Anxious" names an inner emotional state, while the others interpret others' actions or state opinions.

In a collaborative project meeting, a colleague asks, "Would you be willing to tell me what you heard me say?" What type of request is this?

Answer: A connection request

Asking for reflection back is a connection request that checks understanding before moving to action.

According to Rosenberg, how can you tell whether a request was actually a demand?

Answer: By how the speaker reacts when the listener says no

If a "no" is met with blame, guilt, or punishment, the request was really a demand.

When a co-worker says "No" to a request, what does NVC suggest hearing behind that no?

Answer: A "yes" to some other need of theirs

NVC teaches that every "no" is a "yes" to another need, inviting curiosity rather than defensiveness.

Which of the following is a universal need rather than a strategy?

Answer: Recognition

Needs like recognition are universal and not tied to any specific person, place, action, or time.

In NVC, what is the primary purpose of empathic listening in collaboration?

Answer: To be fully present to the other person's feelings and needs

Empathy means giving presence to what is alive in the other, not advising, consoling, or story-telling.