Assessment & Evaluation Flashcards

In NVC, which of the following is the most life-serving purpose of evaluating a training?

Answer: Learning how to better meet participants' and the trainer's needs in future sessions

NVC evaluation aims at learning and meeting needs rather than ranking, reward, or justification.

A participant gives feedback: "This training was a waste of time." Which trainer response is most consistent with NVC?

Answer: "Are you frustrated because you were hoping for more practical tools you could use right away?"

Empathically guessing feelings and needs turns harsh feedback into useful information.

Which is the best example of a positive, doable request a trainer might include in a self-evaluation plan?

Answer: "I'll schedule a 10-minute empathy break for myself after each workshop this month."

NVC requests are specific, actionable, and phrased in positive language rather than what not to do.

What does NVC suggest about using "should" in self-evaluation?

Answer: "Should" thinking tends to create guilt and resistance, obscuring the needs behind our choices

Rosenberg saw "should" as language that denies choice and fuels guilt-based motivation.

An assessor and candidate disagree about whether a demo met a competency. What NVC-consistent next step best supports the evaluation?

Answer: Each shares their observations and needs, then they explore a request that addresses both

NVC resolves disagreement by connecting on both parties' observations and needs before strategies.

Which survey question best gathers observation-based data about a trainer's facilitation?

Answer: "How many times did you get to practice in a pair during the session?"

Counting specific events yields observable data rather than evaluative impressions.

A trainer celebrates a participant's breakthrough in group. Which expression is most aligned with NVC gratitude?

Answer: "When you reflected your partner's need for respect, I felt moved because I value seeing understanding grow."

NVC gratitude names the action, the trainer's feeling, and the need met.