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Strategic Planning & Analysis Flashcards

7 cards from real NPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Strategic Planning & Analysis flashcards as text

  1. In the OKR framework, Key Results should be:

    Answer: Measurable outcomes that indicate whether the Objective is met

    Key Results are quantifiable outcomes that show progress toward an Objective.

  2. Which analysis identifies the stakeholders with high power and high interest in a project?

    Answer: Stakeholder power/interest grid

    The power/interest grid classifies stakeholders so that high-power, high-interest ones are managed closely.

  3. Benchmarking involves:

    Answer: Comparing processes and performance against best-in-class organizations

    Benchmarking measures your practices against leaders to identify improvement opportunities.

  4. The primary activities in Porter's value chain include all EXCEPT:

    Answer: Human resource management

    HR management is a support activity; primary activities cover logistics, operations, outbound logistics, marketing/sales, and service.

  5. A root cause analysis technique that repeatedly asks 'why' is known as:

    Answer: 5 Whys

    The 5 Whys technique drills down through successive 'why' questions to reach underlying causes.

  6. Which type of forecasting relies on expert opinion gathered through anonymous rounds of questionnaires?

    Answer: Delphi method

    The Delphi method builds consensus from anonymous expert input over multiple rounds.

  7. What is the main difference between a strategy and a tactic?

    Answer: Strategy is long-term direction; tactics are specific actions that support it

    Strategy sets overall direction while tactics are the concrete steps used to carry it out.

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