Operations & Process Management Flashcards

In the 5S methodology, what does 'Seiton' mean?

Answer: Set in order

Seiton means arranging items so they are easy to find and use.

A process owner notices that overall throughput is limited by one slow step. Adding capacity to a different step will most likely:

Answer: Not improve overall throughput

System throughput is governed by the constraint, so improving non-constraints doesn't raise output.

Which Kanban principle limits the amount of work in progress at each stage?

Answer: WIP limit

WIP limits cap concurrent work to expose bottlenecks and improve flow.

Which statement best describes a process capability index (Cpk) of 1.33 or higher?

Answer: The process is generally considered capable of meeting specifications

A Cpk of at least 1.33 is a common benchmark indicating a capable process.

When implementing a process change, which step most directly reduces employee resistance?

Answer: Involving affected staff early and communicating the reason for change

Early involvement and clear communication of the 'why' build buy-in and lower resistance.

What is the main objective of a Failure Mode and Effects Analysis (FMEA)?

Answer: Prioritize potential failures by severity, occurrence, and detection

FMEA scores failure modes on severity, occurrence, and detection to compute a risk priority.

Which PDCA step involves comparing results against expectations after a trial change?

Answer: Check

The Check step evaluates trial results against the plan's expected outcomes.