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Operations & Process Management Flashcards

7 cards from real NPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Operations & Process Management flashcards as text

  1. What does the acronym SIPOC stand for in process mapping?

    Answer: Suppliers, Inputs, Process, Outputs, Customers

    SIPOC is a high-level map of Suppliers, Inputs, Process, Outputs, and Customers.

  2. In a DMAIC project, which phase focuses on confirming the root causes of defects using data analysis?

    Answer: Analyze

    The Analyze phase uses data and tools to identify and verify root causes.

  3. Which Lean waste category describes producing more units than the next step or customer currently needs?

    Answer: Overproduction

    Overproduction is making more, or earlier, than demanded and is often called the worst waste because it drives other wastes.

  4. A team asks 'why' repeatedly to move from a symptom to its underlying cause. Which technique is this?

    Answer: 5 Whys

    The 5 Whys technique drills down through successive causes to reach the root cause.

  5. Which chart ranks causes of problems by frequency to show the vital few?

    Answer: Pareto chart

    A Pareto chart orders categories by frequency or impact to highlight the few causes driving most problems.

  6. What is the primary purpose of a standard operating procedure (SOP)?

    Answer: To ensure tasks are performed consistently and correctly

    SOPs document the approved steps so work is done consistently and to quality standards.

  7. Which role in a RACI matrix holds ultimate ownership and sign-off for a task's outcome?

    Answer: Accountable

    The Accountable party owns the result and approves the work; only one should be assigned per task.

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