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Leadership & Team Management Flashcards

7 cards from real NPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership & Team Management flashcards as text

  1. During a major change, employees resist. Which approach best reduces resistance?

    Answer: Involve them in planning and communicate often

    Participation and frequent communication build ownership and lower resistance.

  2. What does 'servant leadership' prioritize?

    Answer: Serving team needs so members can perform at their best

    Servant leaders put team growth and wellbeing first.

  3. A leader notices one member dominating meetings. The best response is to:

    Answer: Use structured turns to invite quieter members

    Structured participation ensures all voices are heard without public embarrassment.

  4. Which practice best supports accountability on a team?

    Answer: Clear ownership with regular progress check-ins

    Defined ownership plus check-ins makes progress visible and responsibility clear.

  5. Emotional intelligence in leadership most includes:

    Answer: Self-awareness and empathy toward others

    Self-awareness and empathy are core components of emotional intelligence.

  6. When is a directive style most appropriate?

    Answer: In a crisis requiring quick decisions

    Crises demand fast, clear direction with little time for consensus.

  7. What is the best way to recognize employee performance?

    Answer: Timely, specific recognition tied to behaviors and results

    Specific, timely recognition reinforces desired behaviors.

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Sources & references

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  1. npscerts.com — Test delivery, eligibility, fees, exam format, passing score, renewal, score release, time limit, score validity · verified Oct 2026