Human Resources & Talent Development Flashcards
7 cards from real NPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Human Resources & Talent Development flashcards as text
Which metric is calculated as separations during a period divided by average headcount?
Answer: Turnover rate
Turnover rate equals number of separations divided by average number of employees.
According to Herzberg's two-factor theory, which is a motivator rather than a hygiene factor?
Answer: Achievement and recognition
Motivators like achievement and recognition drive satisfaction; hygiene factors prevent dissatisfaction.
An exit interview is most useful for:
Answer: Gathering insight on reasons for leaving and organizational issues
Exit interviews reveal retention problems and improvement opportunities.
Progressive discipline typically proceeds in which order?
Answer: Verbal warning, written warning, suspension/final warning, termination
Progressive discipline escalates consequences in documented steps.
Employee engagement differs from job satisfaction in that engagement reflects:
Answer: Emotional commitment and discretionary effort toward organizational goals
Engaged employees invest discretionary effort beyond simple contentment.
Which law requires covered employers to provide up to 12 weeks of unpaid, job-protected leave for qualifying reasons?
Answer: FMLA
The Family and Medical Leave Act provides up to 12 workweeks of unpaid protected leave.
Onboarding programs are most effective when they:
Answer: Extend through the first months and connect new hires to role, culture, and people
Structured, extended onboarding improves retention and time to productivity.
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