Human Resources & Talent Development Flashcards

A manager rates all employees as 'above average' regardless of actual results. Which rating error is this?

Answer: Leniency bias

Leniency bias is the tendency to rate everyone too favorably.

Which performance appraisal method compares an employee against every other employee in pairs?

Answer: Paired comparison

Paired comparison ranks employees by comparing each one against every other individually.

What is the primary purpose of a job analysis?

Answer: To determine the duties and requirements of a job

Job analysis systematically identifies the tasks, responsibilities, and qualifications a job requires.

A 360-degree feedback process collects input from which sources?

Answer: Supervisor, peers, subordinates, and sometimes customers

360-degree feedback gathers multi-rater perspectives from around the employee.

Which stage of Kirkpatrick's four-level training evaluation measures on-the-job behavior change?

Answer: Level 3 Behavior

Level 3 assesses whether participants apply learning back on the job.

A performance improvement plan (PIP) should most appropriately include:

Answer: Specific goals, measurable targets, support, and a timeframe

Effective PIPs set clear, measurable expectations with resources and a defined review period.

Which term describes rating employees mainly on a single standout trait that influences all other ratings?

Answer: Halo effect

The halo effect lets one positive trait color the evaluation of all others.