Communication & Stakeholder Engagement Flashcards

Which audience would most need a concise executive summary of performance results?

Answer: Senior leadership with limited time

Senior leaders need brief, decision-focused summaries.

What does 'managing expectations' mean in stakeholder engagement?

Answer: Aligning what stakeholders anticipate with what can realistically be delivered

Setting realistic, shared expectations prevents disappointment and conflict.

A survey of employees shows low trust in performance reviews. What is the best communication response?

Answer: Share findings, acknowledge concerns, and outline planned improvements

Transparent follow-up shows that feedback leads to action and rebuilds trust.

Which is an example of two-way communication?

Answer: A town hall with Q&A

Q&A sessions allow both sending and receiving of information.

Why is tailoring terminology to the audience important when reporting performance?

Answer: It increases comprehension and the likelihood of action

Audience-appropriate language ensures the message is understood and used.

Which behavior best demonstrates transparency with stakeholders?

Answer: Sharing methodology, assumptions, and limitations of the data

Disclosing methods and limits lets stakeholders judge the results and builds trust.

After a major performance improvement project ends, what communication step is most valuable?

Answer: Hold a lessons-learned session and share outcomes with stakeholders

Sharing results and lessons recognizes contributors and informs future work.