Communication & Stakeholder Engagement Flashcards

Which step should come first when analyzing stakeholders for a new performance initiative?

Answer: Identify who is affected or has influence

Stakeholder identification precedes assessment, planning, and engagement.

A stakeholder resists a new performance metric. Which approach is most constructive?

Answer: Explore their concerns and explain how the metric links to goals

Understanding objections and connecting the metric to goals addresses root causes of resistance.

What makes a performance goal communicated to employees most effective?

Answer: It is specific, measurable, and tied to organizational objectives

Clear, measurable goals aligned with strategy let employees understand expectations.

In a conflict between two stakeholders with competing priorities, the specialist should:

Answer: Facilitate a discussion focused on interests and shared outcomes

Interest-based facilitation helps find solutions that serve common objectives.

Which is the best way to confirm a stakeholder understood a complex instruction?

Answer: Ask them to explain the next steps in their own words

Teach-back verifies comprehension better than a yes/no question.

Why should meeting minutes record decisions and action owners?

Answer: To create accountability and a shared record

Recorded decisions and owners prevent confusion and support follow-through.

When should a performance specialist escalate a stakeholder issue?

Answer: After reasonable attempts to resolve it directly fail or when the risk is significant

Escalation is appropriate when direct resolution fails or the impact is serious.