Client Relationship Management Flashcards

Which statement best describes the stages of change in the transtheoretical model?

Answer: Clients move through precontemplation, contemplation, preparation, action, and maintenance, and may relapse

The model describes stages that clients can move through and revisit, including relapse.

A client in the precontemplation stage is MOST likely to benefit from which strategy?

Answer: Gentle education about benefits without pressure

Clients not yet considering change respond best to low-pressure information and raising awareness.

What is the most effective way to deliver constructive feedback on a client's technique?

Answer: Use specific, positive-first feedback focused on one or two key corrections

Focused, specific feedback with positive reinforcement is easier to apply and keeps motivation high.

A client asks for advice outside your scope of practice, such as treating an injury. What should you do?

Answer: Refer them to an appropriate licensed healthcare professional

Practicing within scope of practice means referring medical issues to qualified professionals.

Which is an example of an SMART goal?

Answer: Increase back squat by 20 pounds in 12 weeks with two sessions per week

A SMART goal is specific, measurable, achievable, relevant, and time-bound, as the squat goal is.

What is the best response when a client expresses frustration about a plateau?

Answer: Acknowledge their feelings, review data together, and adjust the plan collaboratively

Empathy plus a data-informed, collaborative adjustment keeps the client engaged and confident.

Why is regular progress tracking important to client relationships?

Answer: It gives objective evidence of progress that builds confidence and informs program decisions

Objective tracking demonstrates progress, reinforces motivation, and guides program changes.