NPA Patient Interaction & Communication 5

Question 1

A patient's name band is missing on an inpatient unit. What should the phlebotomist do?

Accepted Answer

Not draw until the nurse places a correct ID band on the patient

Answer

Inpatients must wear an ID band before collection; the nurse is responsible for applying it.

Question 2

Which statement violates a patient's right to dignity during a draw?

Accepted Answer

Addressing the patient by "honey" or "sweetie"

Answer

Terms of endearment like "honey" are unprofessional and can feel condescending, while the other options support dignity.

Question 3

Cultural sensitivity requires a phlebotomist to do which of the following when a patient requests a same-gender collector for religious reasons?

Accepted Answer

Accommodate the request when possible per facility policy

Answer

Reasonable accommodation of cultural or religious preferences demonstrates respect and patient-centered care.

Question 4

A patient asks, "Is this going to hurt?" Which response is most appropriate?

Accepted Answer

"You'll feel a quick pinch, and I'll let you know right before."

Answer

Honest, reassuring warnings build trust and help the patient prepare.

Question 5

A physician enters the room while the phlebotomist is mid-draw and asks to examine the patient. What should the phlebotomist do?

Accepted Answer

Politely inform the physician the draw will take a moment and complete it if safe to do so

Answer

Completing an in-progress draw safely while courteously communicating avoids an additional stick for the patient.

NPA - National Phlebotomy Association Certification Practice Test