NJ Clerical & Office Skills

Question 1

Which filing system arranges records in alphabetical order based on the last name of the individual?

Accepted Answer

Alphabetical filing

Answer

Alphabetical filing organizes records by the last name of individuals or the first word of an organization name.

Question 2

When alphabetically filing, which name comes first: 'MacArthur' or 'Macbeth'?

Accepted Answer

MacArthur

Answer

In standard alphabetical filing, 'MacArthur' comes before 'Macbeth' because 'A' precedes 'B' after the shared prefix 'Mac.'

Question 3

In a government office, what does 'tickler file' refer to?

Accepted Answer

A chronological reminder system for follow-up actions on specific dates

Answer

A tickler file is a chronologically organized system that prompts staff to take follow-up action on specific future dates.

Question 4

Which of the following is the correct way to address an official business letter to a government office?

Accepted Answer

Dear Director [Last Name],

Answer

Formal business correspondence to a government office should address the specific official by their title and last name.

Question 5

A clerk receives a phone call and the person asks to speak with a supervisor who is in a meeting. What is the best response?

Accepted Answer

Tell the caller the supervisor is unavailable and offer to take a message or schedule a callback

Answer

Professional protocol requires informing the caller politely and offering to take a message or arrange a callback at a suitable time.

NJ - Civil Service Practice Test