NJ Clerical & Office Skills

Question 1

Which filing system arranges records in alphabetical order based on the last name of the individual?

Accepted Answer

Alphabetical filing

Answer

Numerical filing

Answer

Geographical filing

Answer

Subject filing

Question 2

When alphabetically filing, which name comes first: 'MacArthur' or 'Macbeth'?

Accepted Answer

MacArthur

Answer

Macbeth

Answer

They are the same

Answer

It depends on the department

Question 3

In a government office, what does 'tickler file' refer to?

Accepted Answer

A chronological reminder system for follow-up actions on specific dates

Answer

A file for confidential disciplinary records

Answer

A file for humorous internal communications

Answer

A backup file system

Question 4

Which of the following is the correct way to address an official business letter to a government office?

Accepted Answer

Dear Director [Last Name],

Answer

Dear Government,

Answer

To Whom It May Concern,

Answer

Hey Office,

Question 5

A clerk receives a phone call and the person asks to speak with a supervisor who is in a meeting. What is the best response?

Accepted Answer

Tell the caller the supervisor is unavailable and offer to take a message or schedule a callback

Answer

Hang up immediately

Answer

Interrupt the meeting immediately

Answer

Give the caller the supervisor's personal cell phone number

Question 6

What does 'cc' mean at the bottom of an official letter or memo?

Accepted Answer

Carbon copy — additional recipients who will receive the correspondence

Answer

Confidential communication

Answer

Corrected copy

Answer

Certified correspondence