NJ Clerical & Office Skills 3

Question 1

A clerk must alphabetize the following last names: Torres, Thompson, Tran, Taylor. What is the correct order?

Accepted Answer

Taylor, Thompson, Torres, Tran

Answer

Alphabetical order: Taylor (Ta), Thompson (Th), Torres (To), Tran (Tr) — sorted by second letter after 'T.'

Question 2

Which of the following is a key benefit of maintaining accurate records in a government office?

Accepted Answer

Ensures accountability and provides documentation for decisions

Answer

Accurate records ensure accountability and provide an auditable documentation trail for decisions and actions taken.

Question 3

If a form asks for information in order of 'Last Name, First Name, Middle Initial,' how should 'John P. Rivera' be entered?

Accepted Answer

Rivera, John P.

Answer

The format 'Last Name, First Name, Middle Initial' requires: Rivera, John P.

Question 4

When answering a government office phone, which greeting is most professional?

Accepted Answer

Thank you for calling [Department Name], this is [Name], how may I help you?

Answer

A professional phone greeting identifies the department, the employee, and offers assistance to the caller.

Question 5

Which of the following is an example of a cross-reference in filing?

Accepted Answer

A note in one file directing the user to look in another file for related information

Answer

A cross-reference is a notation in one file directing the user to look in a different location for related or alternative records.

NJ - Civil Service Practice Test