NHI Communication Skills 3

Question 1

A patient begins crying during a conversation. The most therapeutic response is to:

Accepted Answer

Sit quietly with the patient and offer a tissue

Answer

Sitting quietly and offering comfort demonstrates empathy and allows the patient to feel supported without dismissing their emotions.

Question 2

Which scenario demonstrates the use of 'I' statements in conflict resolution?

Accepted Answer

'I feel frustrated when my input is not acknowledged during rounds.'

Answer

'I' statements focus on the speaker's feelings without placing blame, which reduces defensiveness and promotes constructive dialogue.

Question 3

Proxemics in healthcare communication refers to:

Accepted Answer

The physical distance maintained between communicators

Answer

Proxemics is the study of personal space and how distance affects communication, especially in clinical encounters.

Question 4

A patient nods and says 'yes' but looks confused. You should:

Accepted Answer

Ask the patient to explain the information back to you in their own words

Answer

The teach-back method confirms true understanding by having patients restate information in their own words, identifying any gaps.

Question 5

Which of the following best describes 'active listening'?

Accepted Answer

Giving full attention, asking clarifying questions, and reflecting back what was said

Answer

Active listening involves fully concentrating on the speaker, understanding the message, and responding thoughtfully.

(NHI) National Healthcareer Institute Certification Practice Test