NHI Communication Skills 2

Question 1

A patient with hearing loss is struggling to understand your instructions. What is the BEST initial approach?

Accepted Answer

Face the patient directly and speak clearly at a normal pace

Answer

Facing the patient and speaking clearly allows them to use lip-reading cues and benefit from visual communication alongside auditory input.

Question 2

Which of the following is an example of an open-ended question?

Accepted Answer

Can you describe how you have been feeling this week?

Answer

Open-ended questions invite detailed responses and cannot be answered with a simple yes or no.

Question 3

When documenting patient information, which principle is most important?

Accepted Answer

Document objectively, accurately, and in a timely manner

Answer

Accurate, objective, and timely documentation ensures continuity of care and legal protection for all parties.

Question 4

A coworker shares confidential patient information in the break room. You should:

Accepted Answer

Remind the coworker that patient information must remain confidential

Answer

HIPAA regulations require protecting patient privacy, and all staff are responsible for maintaining confidentiality in all settings.

Question 5

Which communication barrier is MOST likely caused by medical jargon?

Accepted Answer

Lack of shared understanding between sender and receiver

Answer

Medical jargon creates a semantic barrier when the patient lacks the knowledge to interpret technical terminology.

(NHI) National Healthcareer Institute Certification Practice Test