New Jersey Civil Service Exam Problem Sensitivity and Judgment 2

Question 1

A supervisor notices that two employees who previously worked well together have stopped communicating and their joint project is falling behind schedule. What should the supervisor do FIRST?

Accepted Answer

Meet individually with each employee to understand the situation

Answer

Meeting individually with each employee first allows the supervisor to gather information and understand the root cause before taking any action.

Question 2

During a routine inspection, a civil service employee discovers that a colleague has been falsifying records. The colleague is a close friend. What is the MOST appropriate action?

Accepted Answer

Report the falsification to the appropriate supervisor or ethics office

Answer

Falsifying records is a serious ethical violation that must be reported through proper channels regardless of personal relationships.

Question 3

A public-facing employee notices that a citizen appears confused and increasingly frustrated while trying to complete a form. The most effective first response is to:

Accepted Answer

Ask the citizen what specific part they are having difficulty with

Answer

Asking a specific question identifies the exact point of confusion so the employee can provide targeted, effective assistance.

Question 4

An employee receives conflicting instructions from two supervisors about how to handle a situation. The BEST course of action is to:

Accepted Answer

Inform both supervisors of the conflict and ask for clarification

Answer

Informing both supervisors of the conflicting instructions ensures clarity and prevents errors caused by following incorrect guidance.

Question 5

A new policy is introduced that an employee believes will negatively affect service delivery to the public. The employee should:

Accepted Answer

Implement the policy while raising concerns through appropriate channels

Answer

Employees must implement lawful policies while also having the right and responsibility to raise concerns through proper channels.

New Jersey Civil Service Exam Practice Test

New Jersey Civil Service Exam Practice Test

New Jersey Civil Service Exam Problem Sensitivity and Judgment 2