A procedure lists steps to process a complaint: (1) Receive, (2) Log, (3) Assign investigator, (4) Notify complainant, (5) Investigate, (6) Close. A clerk skips step 4 and closes the case at step 6. What is the error?
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A
The case is properly closed since all investigation steps were completed
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B
Step 4 (notify complainant) was skipped, making the procedure incomplete
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C
Step 5 should have been skipped, not step 4
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D
The sequence only matters for steps 1 through 3