Business, Ethics & Professional Development Flashcards

What is a 'waiver of liability' in a personal training context?

Answer: A signed agreement where the client acknowledges risks and releases the trainer from certain legal claims

A liability waiver is a legal document where a client acknowledges inherent exercise risks and agrees not to hold the trainer liable for ordinary negligence.

What is the best approach when a client is not making progress toward their goals?

Answer: Reassess the client, adjust the program, and communicate openly about barriers

When a client stalls, a trainer should reassess their baselines, identify adherence barriers, and collaboratively modify the program to re-establish progress.

What business model involves charging clients for a package of sessions upfront?

Answer: Session package model

The session package model allows trainers to sell blocks of sessions (e.g., 10 or 20 sessions) at a bundled rate, providing upfront revenue and improving client commitment.

What should a trainer do if they witness a client experiencing a suspected heart attack?

Answer: Call 911 immediately, begin CPR if needed, and use an AED if available

A suspected cardiac emergency requires immediately calling 911, applying CPR if the client is unresponsive and not breathing, and using an AED as soon as available.

What is the most effective way to build long-term client retention?

Answer: Building trust, achieving results, and maintaining positive professional relationships

Long-term retention comes from consistent results, trust, excellent communication, and a positive training experience that keeps clients engaged and loyal.

Which professional behavior is considered unethical for a personal trainer?

Answer: Providing a detailed meal plan and diagnosing a client's eating disorder

Providing detailed therapeutic meal plans or diagnosing eating disorders is outside a CPT's scope of practice and constitutes unethical practice.