NCNZ Health Consumer Rights

Question 1

What legislation establishes the rights of health consumers in New Zealand?

Accepted Answer

The Code of Health and Disability Services Consumers' Rights 1996

Answer

The Code of Health and Disability Services Consumers' Rights 1996, established under the Health and Disability Commissioner Act 1994, sets out ten rights that all health consumers in New Zealand are entitled to.

Question 2

How many rights are established under the NZ Code of Health and Disability Services Consumers' Rights?

Accepted Answer

Ten rights

Answer

The Code establishes ten rights covering areas such as respect, fair treatment, dignity, communication, information, informed consent, choice, support, teaching, and the right to complain.

Question 3

Under the NZ Code, what is Right 5 — the right to effective communication?

Accepted Answer

Every consumer has the right to effective communication in a form, language, and pace that enables them to understand the information provided

Answer

Right 5 states that every consumer has the right to effective communication, including the right to have an interpreter if necessary, to receive information in a way they can understand, and to have communication in a format appropriate to their needs.

Question 4

What is the role of the Health and Disability Commissioner (HDC) in New Zealand?

Accepted Answer

To promote and protect the rights of health consumers by investigating complaints and holding providers accountable

Answer

The HDC promotes and protects the rights of health and disability services consumers, investigates complaints about providers, makes recommendations, and refers serious matters to the Health Practitioners Disciplinary Tribunal or the Director of Proceedings.

Question 5

Under the NZ Code, what is the consumer's right regarding informed choice and consent (Right 7)?

Accepted Answer

The right to make an informed choice and give informed consent, including the right to refuse treatment

Answer

Right 7 provides comprehensive consent rights including the right to make informed choices, give informed consent, refuse services, withdraw consent, and have one's advance directive respected. Consent must be free, voluntary, and informed.

NCNZ Practice Test

NCNZ Practice Test

NCNZ Health Consumer Rights