NCNZ Health Consumer Rights

Question 1

What legislation establishes the rights of health consumers in New Zealand?

Accepted Answer

The Code of Health and Disability Services Consumers' Rights 1996

Answer

The Health and Safety at Work Act 2015

Answer

The Privacy Act 2020

Answer

The Employment Relations Act 2000

Question 2

How many rights are established under the NZ Code of Health and Disability Services Consumers' Rights?

Accepted Answer

Ten rights

Answer

Five rights

Answer

Twelve rights

Answer

Three rights

Question 3

Under the NZ Code, what is Right 5 — the right to effective communication?

Accepted Answer

Every consumer has the right to effective communication in a form, language, and pace that enables them to understand the information provided

Answer

The right to communicate only with the most senior doctor

Answer

The right to refuse all communication about their condition

Answer

The right to have all communication in writing only

Question 4

What is the role of the Health and Disability Commissioner (HDC) in New Zealand?

Accepted Answer

To promote and protect the rights of health consumers by investigating complaints and holding providers accountable

Answer

To fund public hospitals and health services

Answer

To license all health practitioners in New Zealand

Answer

To set medication prices for the pharmaceutical industry

Question 5

Under the NZ Code, what is the consumer's right regarding informed choice and consent (Right 7)?

Accepted Answer

The right to make an informed choice and give informed consent, including the right to refuse treatment

Answer

The right to consent only to treatments recommended by the doctor

Answer

Consent is only required for surgical procedures under NZ law

Answer

The right to consent can be waived by the family if the patient is elderly

Question 6

Under NZ law, what must a nurse do if a patient decides to refuse treatment?

Accepted Answer

Respect the patient's decision, ensure they understand the consequences, document the refusal, and inform the medical team

Answer

Override the refusal if the nurse believes the treatment is necessary

Answer

Contact the patient's family to get them to change the patient's mind

Answer

Discharge the patient immediately