NBHWC - National Board for Health & Wellness Coaching Coaching Presence and Rapport Questions and Answers

Question 1

Which of the following best demonstrates a coach's use of presence to build rapport during a session?

Accepted Answer

Allowing for a moment of silence after a client shares something vulnerable, maintaining open and curious body language.

Answer

Nodding and interjecting with 'I understand' frequently to show they are listening.

Answer

Sharing a personal story about a similar struggle to create a sense of connection.

Answer

Immediately offering a list of potential solutions after the client describes a challenge.

Question 2

A new client seems hesitant and provides very short answers during the initial coaching session. What is the most effective first step for the coach to establish rapport?

Accepted Answer

Acknowledge the potential awkwardness and express empathy for the client's feelings.

Answer

Increase the number of questions to gather more information quickly.

Answer

Explain the coach's qualifications and success stories to build credibility.

Answer

Transition to a structured assessment to make the session feel more productive.

Question 3

According to the NBHWC, coaching presence is grounded in being attentive and 'with' the client. A key aspect of this is the coach's self-awareness. Why is a coach's self-awareness critical for maintaining presence?

Accepted Answer

It enables the coach to manage their internal distractions and biases, keeping the focus on the client.

Answer

It allows the coach to share their own emotional reactions to guide the client.

Answer

It helps the coach recognize when to switch from coaching to educating the client.

Answer

It ensures the coach can accurately diagnose the root cause of the client's challenges.

Question 4

During a session, a coach notices their client's voice has become quieter and they are avoiding eye contact. The coach is demonstrating strong coaching presence by:

Accepted Answer

Gently and curiously mentioning the observation, such as, 'I notice your energy seems to have shifted. What's happening for you right now?'

Answer

Ignoring the non-verbal cues to avoid making the client uncomfortable.

Answer

Making a mental note to ask about it at the end of the session.

Answer

Telling the client they seem sad and should take a break.

Question 5

Which of the following is a foundational belief for establishing the rapport and coaching presence described by the NBHWC?

Accepted Answer

The client is whole, resourceful, and the expert on their own life.

Answer

The coach is the expert who provides the client with a clear path to wellness.

Answer

Rapport is primarily built by finding common interests and experiences with the client.

Answer

The primary goal of the first session is to establish a comprehensive action plan.

Question 6

A coach is preparing for a session with a client they find challenging. To ensure they can maintain a strong coaching presence, what is the most important preparatory step?

Accepted Answer

Engaging in a mindfulness or centering exercise to clear their own mind and set aside judgment.

Answer

Pre-writing a list of powerful questions to ask during the session.

Answer

Reviewing the client's file to focus on their past failures.

Answer

Asking a colleague for advice on how to 'handle' the client.