NASM NASM: Client Relations & Behavioral Coaching 2 — Questions and Answers
Question 1: In the Transtheoretical Model, which stage describes a client who plans to start exercising within the next 30 days and has taken some initial steps?
- Precontemplation
- Contemplation
- Preparation (Correct answer)
- Maintenance
Correct answer: Preparation
The preparation stage is marked by an intention to act soon, typically within 30 days, along with some preliminary steps.
Question 2: A new client says, 'I don't really have a problem with my activity level.' Which stage of change does this reflect?
- Precontemplation (Correct answer)
- Action
- Maintenance
- Preparation
Correct answer: Precontemplation
Precontemplation is defined by no intention to change and often a lack of awareness that a problem exists.
Question 3: Which technique is a core component of motivational interviewing?
- Giving direct commands
- Expressing empathy through reflective listening (Correct answer)
- Confronting the client about excuses
- Prescribing a fixed program immediately
Correct answer: Expressing empathy through reflective listening
Motivational interviewing relies on expressing empathy and using reflective listening to help clients explore their own motivation.
Question 4: What does the 'M' in a SMART goal stand for?
- Motivating
- Measurable (Correct answer)
- Meaningful
- Manageable
Correct answer: Measurable
SMART goals are Specific, Measurable, Attainable, Realistic, and Timely.
Question 5: A client repeatedly skips sessions when work gets busy. Which strategy best addresses this barrier?
- Ending the client relationship
- Identifying and planning around the specific barrier (Correct answer)
- Ignoring the missed sessions
- Increasing workout intensity to compensate
Correct answer: Identifying and planning around the specific barrier
Identifying barriers and developing specific strategies to overcome them improves adherence.
Question 6: Which type of goal focuses on the steps a client controls rather than the end result?
- Outcome goal
- Process goal (Correct answer)
- Performance goal
- Distal goal
Correct answer: Process goal
Process goals focus on actions and behaviors the client can directly control, such as attending three sessions per week.
Question 7: What is the primary purpose of building rapport during the initial client interaction?
- To upsell additional services
- To establish trust and a foundation for the working relationship (Correct answer)
- To quickly assess body fat percentage
- To set the workout schedule
Correct answer: To establish trust and a foundation for the working relationship
Establishing rapport builds trust, which is foundational to client retention and effective coaching.
NASM NASM: Client Relations & Behavioral Coaching 2
In the Transtheoretical Model, which stage describes a client who plans to start exercising within the next 30 days and has taken some initial steps?