Practice Test Geeks(NAR) National Association of Realtors Certification Practice Test
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Client Relationship & Account Management Flashcards

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Read the first 7 Client Relationship & Account Management flashcards as text

  1. Which of the following is an example of a latent defect that an agent must disclose?

    Answer: A history of water intrusion hidden behind finished walls

    A latent defect is a hidden problem not visible during a normal inspection, such as concealed water damage, which must be disclosed.

  2. A seller wants to cancel a listing agreement before its expiration date. What should the agent advise?

    Answer: Review the contract terms, as early cancellation may trigger a fee or penalty

    Listing agreements are contracts, and early termination may involve fees or other obligations as specified in the agreement.

  3. What is the significance of 'informed consent' in a dual agency arrangement?

    Answer: Both parties must understand and agree in writing to the limitations of dual agency before proceeding

    Informed consent in dual agency means both parties knowingly accept the reduced representation before the relationship begins.

  4. When a client becomes unresponsive during a critical phase of a transaction, what is the agent's best course of action?

    Answer: Document all attempts to contact the client and seek guidance from the broker

    Agents must document contact attempts and consult their broker to protect all parties when a client is unreachable.

  5. A REALTOR® learns that a past client is considering selling their home through a different agent. According to the Code of Ethics, what is appropriate?

    Answer: Respect the client's choice; soliciting clients of other REALTORS® is prohibited

    Article 16 of the NAR Code of Ethics prohibits REALTORS® from soliciting clients who have an existing agency relationship with another REALTOR®.

  6. What is the primary benefit of using a Customer Relationship Management (CRM) system in real estate?

    Answer: It organizes client data and automates follow-up to maintain consistent communication

    A CRM centralizes client information and schedules follow-ups, helping agents nurture relationships systematically.

  7. Which approach best demonstrates accountability to a buyer client after a failed offer?

    Answer: Providing a debrief on why the offer was not accepted and adjusting the strategy accordingly

    Reviewing what happened and adjusting strategy shows professionalism and keeps the client engaged and informed.

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