Practice Test Geeks(NAR) National Association of Realtors Certification Practice Test
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Client Relationship & Account Management Flashcards

7 cards from real NAR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Client Relationship & Account Management flashcards as text

  1. A buyer client asks you to show them a property that is listed by your own brokerage. What type of relationship exists?

    Answer: Dual agency

    When a brokerage represents both the buyer and seller in the same transaction, a dual agency relationship exists.

  2. Which of the following best describes the concept of 'undivided loyalty' in an agency relationship?

    Answer: Acting solely in the client's best interest without conflicting obligations

    Undivided loyalty means the agent places the client's interests above all others, including their own.

  3. A seller tells their listing agent a fact about the property that could lower its value. What should the agent do?

    Answer: Disclose it to all potential buyers as a material fact

    Agents have a duty to disclose material facts that could affect a buyer's decision, regardless of the seller's wishes.

  4. How long should a real estate agent typically retain client transaction records?

    Answer: The retention period varies by state law, often 3–7 years

    Record retention requirements vary by state but typically range from 3 to 7 years after transaction closing.

  5. A client signs a buyer representation agreement. What does this contract primarily establish?

    Answer: The agent's fiduciary duties and the client's obligation to work exclusively with that agent

    A buyer representation agreement formalizes the agency relationship, defining duties owed and often creating an exclusivity arrangement.

  6. When a REALTOR® refers a client to another agent in a different market, what ethical obligation applies?

    Answer: The referring agent must ensure the receiving agent is competent to serve the client

    NAR's Code of Ethics requires REALTORS® to refer clients only to agents they believe are competent to handle the client's needs.

  7. Which communication practice is most important when managing long-term client relationships after closing?

    Answer: Maintaining periodic, value-added contact such as market updates and anniversary check-ins

    Providing consistent, value-added communication after closing builds trust and positions the agent as a long-term resource.

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