Vending Operations & Management Flashcards

What is the primary purpose of a planogram in vending machine management?

Answer: To define the product layout and slot assignments within a machine

A planogram specifies which products go in which slots, optimizing sales by placing popular items at eye level.

Which metric best measures the efficiency of a vending route driver's workday?

Answer: Number of machines serviced per hour

Machines serviced per hour is a key productivity metric that reflects how efficiently a driver completes their route.

When a vending machine's coin mechanism jams repeatedly, the FIRST corrective action should be to:

Answer: Clean and recalibrate the coin mechanism

Cleaning and recalibrating the coin mechanism resolves most jamming issues before more costly repairs are needed.

A vending operator discovers that a high-traffic location is consistently selling out of a product within two days of restocking. What is the best solution?

Answer: Increase the number of coils or facings allocated to that product

Allocating more coils or facings ensures higher stock capacity for fast-moving products, reducing stockouts.

Under NAMA guidelines, how should vending operators handle expired products discovered during a service visit?

Answer: Remove and dispose of all expired products immediately

Expired products must be removed immediately to protect consumers and comply with food safety standards.

What does 'DEX' stand for in the context of vending machine data collection?

Answer: Data Exchange

DEX (Data Exchange) is the standard protocol that allows vending machines to electronically transmit sales and inventory data.

Which vending location type typically requires the most frequent service visits due to high consumption rates?

Answer: Large manufacturing plants with multiple shifts

Large manufacturing plants with multiple shifts have continuous, high-volume consumption that demands frequent restocking.