NAB Fraud Prevention 2

Question 1

A customer receives a text message claiming to be from NAB asking them to click a link to verify a suspicious transaction. This is an example of what type of fraud?

Accepted Answer

Smishing

Answer

Smishing is SMS-based phishing where fraudsters send fake text messages impersonating legitimate organisations like banks.

Question 2

What is 'card-not-present' (CNP) fraud?

Accepted Answer

Fraud where card details are used to make transactions without the physical card

Answer

CNP fraud occurs when a fraudster uses stolen card details (number, expiry, CVV) to make online or phone transactions without needing the physical card.

Question 3

A NAB employee notices a colleague accessing customer account records for clients outside their normal portfolio without a clear business reason. What should they do first?

Accepted Answer

Report it through NAB's internal fraud or whistleblower channel

Answer

Unexplained access to customer accounts by employees may indicate insider fraud and should be reported through NAB's designated whistleblower or fraud reporting channel.

Question 4

Which of the following best describes 'account takeover' fraud?

Accepted Answer

A fraudster gains unauthorised access to an existing customer account and makes changes or withdrawals

Answer

Account takeover fraud involves a fraudster using stolen credentials to access and control an existing customer's account.

Question 5

NAB's fraud monitoring systems flag a customer's account for a large overseas transaction that doesn't match their usual spending patterns. What is this process called?

Accepted Answer

Behavioural analytics / anomaly detection

Answer

Behavioural analytics compares current transactions against a customer's historical patterns to flag unusual activity as potentially fraudulent.

(NAB) National Australia Bank Practice Test

(NAB) National Australia Bank Practice Test

NAB Fraud Prevention 2