Practice Test Geeks(NAB) National Australia Bank Practice Test
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Digital Banking Flashcards

7 cards from real NAB practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Digital Banking flashcards as text

  1. Which multi-factor authentication method does NAB most commonly use when customers perform sensitive transactions online?

    Answer: A one-time password (OTP) sent via SMS to the registered mobile number

    NAB sends a one-time SMS code to the customer's registered mobile as a second factor to verify high-risk actions like adding new payees.

  2. If a NAB customer suspects their internet banking credentials have been stolen, what is the FIRST action they should take?

    Answer: Immediately change their password and call NAB to report the compromise

    Changing the password immediately limits the attacker's access window, and reporting to NAB allows the bank to flag the account and investigate unauthorized activity.

  3. NAB's card lock feature in the mobile app allows customers to:

    Answer: Temporarily freeze a card to prevent all transactions

    The card lock feature lets customers instantly freeze their debit or credit card to stop all transactions, which can be unlocked again if the card is found.

  4. NAB will NEVER ask customers to provide which information via email, SMS, or phone call?

    Answer: Their full internet banking password or PIN

    NAB's security policy states the bank will never ask for a full password or PIN through any channel — requests for this information are a sign of fraud.

  5. Which biometric authentication option does the NAB mobile app support on compatible devices?

    Answer: Fingerprint and Face ID to log into the app

    NAB's app supports fingerprint (Touch ID) and facial recognition (Face ID) on compatible iOS and Android devices as a convenient and secure login method.

  6. A customer receives an unexpected call from someone claiming to be a NAB fraud specialist asking for their customer number. What should they do?

    Answer: Hang up and call NAB directly using the number printed on the back of their card

    Hanging up and calling NAB directly on a verified number prevents falling victim to vishing (voice phishing) scams impersonating bank staff.

  7. NAB's Fraud Money Back Guarantee covers customers who:

    Answer: Were victims of unauthorized fraud with no fault of their own and promptly reported it

    NAB's guarantee covers genuine unauthorized fraud where the customer was not negligent; voluntary scam transfers where the customer authorized payment are generally not covered.